Privacy statement

Consultations on this website are administered by Delib on behalf of Thames Water Utilities Ltd. The policy of both our organisations is to respect and protect the privacy of anyone who visits this website.

What information do we collect?

We will collect, store and process the following information that you provide to us via this website:

  • any personal details you submit to us such as name, address, email address etc; and
  • any other information that you may provide to us in relation to the consultation.

Using the information we collect

The information we collect via this website will only be used for:

  • the purpose of conducting the consultation exercise; and
  • to contact you about the consultation if you have previously given your permission

The information will be used in accordance with the Data Protection Act 1998 and all applicable laws and will not be used for any other purpose without your permission.

At all times, your information will be held in a secure manner. We will take appropriate technical and organisational measures to prevent the loss, misuse or alteration of your personal information under our control.

The information will be passed to Thames Water Utilities Ltd and will be retained by Delib for one year solely for back-up purposes once the consultation has been completed.

Your rights

If you are concerned about providing your personal information online please contact Thames Water on 0800 0721 086 or email to arrange alternative means for you to provide this information.

You can ask for a copy of the information we hold about you at any time (for which we may charge a small fee).


To enable the consultation part of this site to function, we sometimes place small data files on your computer. These are known as cookies.

To learn more about cookies and how to manage them, visit Or please read on to find out more about how and where we use cookies.

How we use cookies

This app uses essential cookies in some places – we’ve listed each of them explicitly in a table below with more details about why we use them and how long they will last.

These essential cookies are used for site navigation and session management, and this app may not function correctly without them. These site navigation and session management cookies do not contain any personally identifiable information. They are used only to help you navigate through the site and to view and fill in consultations.

You can also clear our cookies using the button below.


This site may use non-essential cookies in some places. These non-essential cookies are not required to make the app function correctly but are to improve the presentation of data and embed rich media such as video. Non-essential cookies are listed below:

  • sifrFetch
  • default-site
  • uit
  • aka_debug
  • loc
  • di
  • ck
  • oo
  • pt
  • sess
  • uuid2
  • clid
  • ipinfo
  • acs
  • scribd_ubtc
  • mc
  • _scribd_session
  • dt
  • atuvc
  • uid
  • atuvc
  • psc
  • utma
  • utmb
  • utmc
  • utmz
  • utma
  • utmb
  • utmc
  • utmz


If you have any questions about this Privacy Statement or if you have any comments or questions about the accuracy of information on this site please

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