We offer a number of free services for customers who have sight problems – please let us know if you would like extra help.

If you would like to use the services below or find out more, please call our dedicated line on 0845 641 0068 (Textphone: 0845 7200 899).

Our lines are open from 8am to 8pm, Monday to Friday, from 8am to 1pm on Saturday and closed on Sunday and bank holidays.

Large print services

If you have difficulty reading our bills, letters or other literature, we can send them to you in large print.

When you request large print services, all future bills and correspondence will automatically be sent to you in this larger format.

Braille services

When you let us know that you use braille grades 1 or 2, we can automatically send your bills and other literature to you in braille, as well as receive and send braille letters and literature.

Talking bill service

You can also register for our ‘talking bill’ service.

We will telephone you before sending your bill and can help you arrange payment, as well as discussing any other concerns. You can also request many of our popular leaflets that are available on CD.

Screen reading software users

If you use screen reading software on your computer, for example JAWS, please register to have your bills emailed to you.

You can listen to your bill details before receiving them in the post.

Coloured background bills

We can send you your bill on different coloured paper. This can be particularly helpful for customers with dyslexia.

Magnifier card

If you have sight problems you can ask us to send you a free magnifier card which may make it easier for you to check a caller’s identification card at the door.

The magnifier card comes in a plastic cover with an glue strip on the reverse so you can attach it to the inside of your front door.

It also lists our direct Bogus Caller hotline number so you can call us if you need to check a caller at the door is a genuine representative of Thames Water.

Braille notebook

If you are a braille user, we can send you a free braille notebook.

With the braille notebook you can write a note in braille and label food items in your cupboard, fridge or freezer. A relative or friend can also use it to write you a note in braille.

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